Frequently Ask Questions


1. Age Requirement ?

To join BGM (Best Gaming Machine), you need agree to the Terms & Conditions and be at least 21 years old or above. Most countries have their own rules regarding online gaming and so you must make sure you're aware of any regulations and adhere to their rules.

2. How do I make a deposit ?

Funds may be deposited into your BGM (Best Gaming Machine) member account using the following methods:
--ATM/CDM transfers--
--Online transfers--
--Local bank transfers--
* As our valued customer we will always strive to keep banking free of charge for you. You will not be charged by us for any deposits into or withdrawals out of your account - unless we specifically alert you in advance that the particular method you have requested carries an excess charge.


3. How can I be certain games are fair ?

We have professionals to calculate the payout percentage for all our games, making sure that you can be certain that our games meet industry standard fairness regulations.

4. Is my personal information secure ?

We will makes sure that your details are secure all of the time. We use the best quality security measures Secure Socket (SSL 256 bit encryption Standard) and is stored in secure operating environments that allow customer making payments online has never been safer. BGM (Best Gaming Machine) will NEVER disclose your personal information to any third party, for more information, please refer to our Privacy Policy.


5. Forget username or password ?

If you happen to forget your username, you can retrieve username by contacting our friendly customer service officers at WhatsApp / WeChat / Telegram / LiveChat. If you wish to retrieve your forgotten password instead, please navigate to our home page, a 'Forget Password' button is availble on the top right of our website. Click on it and key in your username, and the system will send a SMS to your registered phone number.

6. What are the supported currencies ?

Currently we only support MYR - Ringgit Malaysia.


7. What is the maximum deposit amount of BGM (Best Gaming Machine) ?

Our maximum deposit amount is limited to MYR 99,999.00 only.

8. What is the minimum deposit amount of BGM (Best Gaming Machine) ?

Our minimum deposit amount must be MYR 30.00 and above.


9. How long does it take for bets to be settled ?

We aim to settle bets as quickly as possible, however for some events official confirmation of the result is necessary which may delay the settlement procedures.

10. How long does it take for withdrawal ?

During bank working hours, it takes within 5-15 minute to process withdrawals.


11. I have problems loading some of the content of the website. How can I solve this issue ?

There is a known issue with older versions of Adobe Flash Player while displaying Flash graphics. We advice you update your Flash Player and your browser.

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